Refund policy
Refund & Exchange Policy
At The Black & White, we take pride in the quality of our pieces and hope you love everything you receive. To ensure clarity and fairness, please read our return and exchange terms carefully.
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Returns
We only accept returns in the following cases:
• The item arrived damaged or defective
• You received the wrong item
To be eligible:
• You must contact us within 2 days of receiving your order
• The item must be unworn, unused, with tags, and in its original packaging
• You must provide proof of purchase and clear photos showing the issue
• You must check the item while the courier is waiting. If you accept the item and the courier leaves, no return requests will be accepted.
Important:
We do not accept returns for personal reasons such as:
• “It doesn’t suit me”
• “I changed my mind”
• “I don’t like how it looks on me”
Please keep in mind that shipping fees for returns is a 150 LE
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Size Exchanges
If your item is too large or too small, we’re happy to offer an exchange for a different size, if available.
To request an exchange:
• Contact us within 2 days
• Make sure the item is unused and in original condition
• Note that shipping fees for exchanges are the customer’s responsibility
• The exchange process must be completed within 2 days from when you receive your order
Please note:
We do not offer exchanges for style preferences or if you simply don’t like the item.
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Final Sale Items
Items purchased during sales, promotions, or using discount codes are final sale and cannot be returned.
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How to Start a Return or Exchange
To request a return or exchange, please message us on Instagram
@the.blackwhiteshop
Include the following:
• Your order number
• Clear photos of the item
• A brief description of the issue
• Your preferred size (for exchanges)
Once approved, we will provide return instructions.
Items sent without prior approval will not be accepted.
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Thank you for understanding and supporting our small business. We’re always here to help if you have any questions!
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